I am asked several times a month about industry averages or percentages, as it relates to a shops KPIs or other measurements. In other words, how does my shop operation compare to the industry?
While I most always try my best to answer the question with some statistic or known data point, sometimes part of me wants to respond: Do industry averages really matter?
To read the full article@ ABRN : DO COLLISION REPAIR INDUSTRY AVERAGES REALLY MATTER?
Lean Material Management 