How to establish KPIs in-house

Larger shops, MSOs and other groups are readily able to get third parties (jobbers, paint mgf., etc) to assist with the creation and tracking of KPIs. Also available to shops are tools and reports from the various Management systems. Not all shops have access to these services or tools.

KPIs, or Key Performance Indicators, can help every business better manage their success, profitability and help to guide their future growth, regardless of the size of the operation.  The adage that “You can’t manage what you don’t measure” is as true today as it ever was.

At first glance the task may seem daunting, but taken in small “bite” size portions, it can be accomplished easily.

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DO COLLISION REPAIR INDUSTRY AVERAGES REALLY MATTER?

I am asked several times a month about industry averages or percentages, as it relates to a shops KPIs or other measurements. In other words, how does my shop operation compare to the industry?

While I most always try my best to answer the question with some statistic or known data point, sometimes part of me wants to respond: Do industry averages really matter?

To read the full article@ ABRN : DO COLLISION REPAIR INDUSTRY AVERAGES REALLY MATTER?